Background and Philosophy | Total Care

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Background and Philosophy

Background

TotalCare is a social enterprise founded by Haven of Hope Christian Service in 2009, operating on a self-financing model. Its units are also recognised service providers under Social Welfare Department's Scheme of 'Community Care Service Voucher (CCSV) for the Elderly.'

We are committed to providing meticulous day care and home care services for individuals aged 50 and above, aiming to meet their comprehensive physical, mental, and spiritual care needs, while also helping caregivers relieve stress and address challenges.

We also offer diversifed staffing support and innovative training services for organizations, helping them acquire a wider range of workforce resources that capable to respond to social changes, thereby enhancing the diversities and innovations of their services.

Philosophy

Vision

We aspire to bring hope and warmth to people through our qualitites of being 'professional yet warm, innovative yet reliable,' and striving to be navigator and enabler in care services.

Mission

Rooted in the Christian faith, we aim to embody Christ's goodness and faithfulness through our serving spirit of "Respecting Life ‧ Impacting Life", and seeking for growth and progress together with people.

Values

We believe:

1. Love can change the lives, innovation can change the future, and both are driving forces to enhance people's well-being.

2. Those we help are not dependents; they also seek to enjoy independent dignity and to pursue a life filled with hope and joy.

Logo Design Concept

Sky-Blue Theme

Sky-blue represents vitality, hope, and cheerfulness, complementing the name "Haven of Hope" and reflecting our core values of progressiveness and professionalism.

Cross

We serve all users with the love bestowed by God.

TotalCare

TotalCare signifies our commitment to providing comprehensive, meticulous, and tender loving care to all service users.

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Disclaimer

The information contained on this website of Haven of Hope Christian Association (hereinafter referred to as "the Association") is for reference only. Although the Association has tried its best to ensure that the information on this website is accurate, the Association does not guarantee that the information is accurate. The Association will not be held legally responsible for any errors or omissions.

Users who link from our website to web pages provided by other organizations must note that these web pages are compiled and provided by the organizations that own the web pages. The Association is not responsible for the content of web pages linked to this web page, nor is it responsible for any loss or damage caused by the use of such links.

Privacy Statement

General Principle

In compliance with the Personal Data (Privacy) Ordinance, Haven of Hope Christian Service (HOHCS) and/ or its service units is committed to safeguard the personal information of web users. Personal data, including but not limited to name, telephone number, facsimile number, address, email address, record of donation will only be collected to organize, coordinate and carry out activities to support or encourage charitable and /or health related works organized and undertaken by HOHCS and/ or its service units and to publicize and promote such works. All reasonably practicable actions shall be taken to ensure that personal data collected and retained are accurate and securely protected. No personal data shall be disclosed to other organization or individuals without consent of the web users.

Collection and Use

When web users visit the website of HOHCS, our service provider will only record their IP address and the pages browsed. No personally identifiable information shall be collected. The aggregate information about the number and types of visitors will be used for conducting analysis for website improvement.

Storage and Access

All personal information that web user provides to HOHCS is secured on HOHCS's server with restricted access. HOHCS reserves the right to use agents, who are bound by strict confidentiality guideline, to perform storage and processing functions. Only designated staff or agents are permitted to view user’s personal data.

Online Registration / Online Donation

When web users register or donate, their personal information will be securely encrypted, in which credit card information will only be collected by the Visa/Master companies via their payment gateway for the purpose of processing the donation payment. HOHCS will not disclose any of such information. Other personal information such as donor's name, telephone number, facsimile number, address, email address and record of donation will only be used for the purposes of issuing and sending of donation receipts and mailing of promotional materials by HOHCS.

Update and Removal

If web users would like to update or remove their personal information from the database of HOHCS, please email your request to crd@hohcs.org.hk or write to our Communications and Resource Development Department. Address is as follows:
Communications and Resource Development Department
Haven of Hope Christian Service
7 Haven of Hope Road
Tseung Kwan O, NT
Hong Kong